Refund policy
Refund Policy –
JAYMAHOL STORE
Last updated: May 1, 2026
At JAYMAHOL STORE, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
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Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• Item must be unused, unworn, and in original condition
• Item must be in the original packaging
• Proof of purchase (order number or receipt) is required
Non-returnable items:
• Final sale items
• Gift cards
• Personal care items (for hygiene reasons)
• Customized or personalized products
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Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
• Refund will be sent to your original payment method
• Please allow 5–10 business days for processing
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Late or Missing Refunds
If you haven’t received your refund:
• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank
If you still need help, contact us at:
📧 support@jaymaholstore.com (change if needed)
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Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
📧 support@jaymaholstore.com
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Damaged or Wrong Items
If you received the wrong or a damaged item, contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the item
We will resolve the issue quickly at no extra cost to you.
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Return Shipping
• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• We recommend using a trackable shipping service
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Contact Us
If you have any questions about this policy, contact us:
📧 support@jaymaholstore.com